Your marketing shouldn’t just attract people—it should guide them.
This service maps and enhances every step of your audience’s experience with your brand, from discovery to decision to delivery. We identify gaps, smooth out friction, and turn passive browsers into loyal clients by making the whole journey feel intentional, clear, and aligned with your values.
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What’s included:
Customer Journey Mapping
We outline how your audience moves through your funnel—from awareness to action—and identify where people drop off or get confused.
Onboarding
Experience Review
We help you create (or improve) the first impression after a sale or sign-up—so your clients feel confident, not confused.
Offboarding + Feedback
We design a simple exit process that helps you collect testimonials, gather insights, and leave clients with a strong final impression.
Journey-Based
CTA Strategy
We make sure your calls-to-action match where your audience is at so you're not jumping the gun or missing the moment.
Funnel Touchpoint Audit
We review your opt-in flow, welcome email, booking process, or other lead gen entry point for clarity, conversion, and ease.
Link in Bio + Navigation Optimization
We organize your key links (on Instagram, your site, etc.) to make sure they’re simple, strategic, and support your funnel goals.
Discovery + Experience Audit
We walk through your current user experience (as a lead and a client) to spot friction points, missed moments, or unclear steps.
Journey Strategy + Improvements
We map your ideal journey and recommend updates: from content placement to opt-in flow to onboarding copy.
Delivery + Implementation Support
You’ll get a journey map, clear action steps, and suggestions for tools, automations, or tweaks to improve how people move through your brand.
How we make every step feel seamless (and strategic)
This isn’t just UX—it’s full-experience marketing. We build journeys that are thoughtful, intentional, and built for trust.
Request a QuoteReady for a custom plan
that fits you?
Every business is different, which is why we don’t believe in cookie-cutter pricing. Tell us what you need, and we’ll put together a custom quote that aligns with your goals, budget, and bandwidth.
