Who We Are

Good marketing gets attention. Real connection makes people stay. Because community is what turns a brand into a place people want to return to.

About Keely Comms ✨

Marketing can get loud. Fast. Transactional. Focused on numbers, hacks, and growth at all costs.

That has never been our style.

Keely Comms was built on the belief that behind every brand is a real human, and behind every comment, message, or review is another one. The way those two people meet matters. The tone. The care. The feeling someone walks away with after interacting with your brand.

We are here for that part.

The part where community is not a buzzword. It is the reason people stay.

Still curious? Learn more below!

  • Being from Hawai‘i means growing up in a culture where warmth, respect, and connection are woven into everyday life. You look people in the eye. You make space. You take care of each other. You do not rush interactions just to get to the next thing.

    That spirit carries into everything we do.

    Community care, for us, is not about managing messages as quickly as possible. It is about slowing down enough to understand what someone is really asking, feeling, or needing in that moment.

    We bring that same energy into our client relationships. Over time, many of our clients become friends. Not because we blur boundaries, but because we care deeply, communicate openly, and celebrate their wins like they are our own.

    Seeing a client feel supported, less overwhelmed, and more connected to their own audience is one of the most rewarding parts of this work.

  • We approach community and customer experience with intention, structure, and heart.

    We start by understanding your voice, your values, and how you want people to feel when they interact with your brand. From there, we build systems that keep your communication consistent, thoughtful, and aligned.

    We pay attention to the details others miss. The emotional tone behind a message. The patterns in questions. The small signs of confusion or frustration that, if ignored, turn into bigger issues later.

    Our goal is to help your audience feel like there are real people behind your brand who are listening and care about their experience.

    At the same time, we help you stay informed about what your community is experiencing, without requiring you to read every single comment or DM yourself.

  • 1) Connection over transactions
    We care more about how people feel than how fast a reply goes out.

    2) Hospitality in every interaction
    Every conversation is a chance to make someone feel welcomed, respected, and understood.

    3) Consistency builds trust
    Showing up day after day with the same care and tone is what turns casual followers into loyal community members.

    4) Clarity with kindness
    We believe in being clear, honest, and respectful in every response, even in difficult situations.

    5) Community that feels real
    Whether online or in person, we believe people are craving authentic spaces where they can be seen and heard without performance.

Our Process

  • 01

    Discovery & Fit Call

    We talk through your brand, audience, current engagement volume, platforms, and goals. This helps us recommend the right level of support and understand the tone and boundaries of your brand.

  • 02

    Onboarding & Access

    Once we start, we gather platform access, brand info, FAQs, and any past customer support patterns. We also review how you currently handle questions, concerns, and reviews so nothing gets lost in transition.

  • 03

    Voice & Community Alignment

    We study your past content, messaging, and audience interactions. For Community Builder and Brand Advocate clients, this is where we build your Engagement Strategy and Engagement Bible so your communication has structure behind it.

  • 04

    Active Engagement Begins

    We begin managing comments, DMs, reviews, and community interactions according to your tier. You will start seeing conversations handled consistently and professionally without having to be in every thread yourself.

  • 05

    Ongoing Insight & Adjustments

    You receive regular sentiment reports based on your tier. These insights help you understand what your audience is asking for, loving, or confused about. We adjust engagement approach as patterns shift.

  • 06

    Growth & Refinement

    As your brand grows, engagement volume and needs may shift. We revisit support levels and strategies to make sure your community care evolves with your business.

Frequently Asked Questions

  • Response time depends on your support tier.

    We work within agreed business hours and check platforms consistently throughout the week. Higher tiers include more frequent monitoring, which means quicker replies and closer conversation follow-up.

    We focus on being reliably present, not sporadically online.

  • We work primarily during standard business hours on Mountain Time. This is when we monitor platforms, respond to engagement, and provide support.

    Exact response timing depends on your tier, but all engagement is handled consistently within agreed business hours. We are not a 24/7 live chat team, but we are a steady, reliable presence your audience can count on.

  • Yes!

    Before we begin active engagement, we study your past content, messaging style, and audience interactions. Community Builder and Brand Advocate clients also receive an Engagement Bible, which gives us clear tone and response guidelines.

    Our goal is for your audience to feel like they are talking to your team, not an outside assistant.

  • We handle everyday engagement, such as:

    • Questions about services or offers

    • Requests for links or next steps

    • General feedback and comments

    • Routine review responses

    We flag and return messages that involve:

    • Personal decisions or approvals

    • Pricing exceptions or negotiations

    • Sensitive customer issues

    • Anything requiring account access or private data

    You stay in control of high-level or delicate situations. We make sure nothing important gets missed.

  • If your engagement volume grows beyond what your current tier reasonably covers, we will let you know. From there, we can adjust your support level so your audience continues receiving thoughtful and timely responses.

    We believe in sustainable support, not stretched thin service.

  • We may use internal tools to help us stay organized, but all public facing responses are written and reviewed by a human. We pay attention to tone, emotion, and context so conversations feel real and thoughtful.

    Your audience can tell the difference, and so can we 😉

  • Of course! As your brand grows, your engagement needs may change. We can revisit your support level and adjust your tier so it matches your current volume and goals.

  • We provide community and customer experience support, which focuses on conversations happening on social platforms and review sites.

    We do not replace a full customer service department that handles billing issues, technical troubleshooting, or account management. When those situations come up, we guide the person to the right channel and notify you.

  • If a time sensitive or reputation sensitive issue comes up outside our normal hours, we ask that you contact us directly through our agreed communication channel.

    For Brand Advocate clients, we provide closer monitoring and support during high activity periods like launches or promotions. For other tiers, after hours issues are addressed as soon as we are back online unless previously arranged.

    We believe in clear expectations and sustainable support so you get thoughtful responses, not rushed ones.

  • We support most major platforms where brands actively engage with their audience, including Instagram, Facebook, TikTok, LinkedIn, YouTube, Google reviews, Yelp, and community platforms like Facebook Groups or Mighty Networks.

    The number of platforms we cover depends on your support tier.

  • Absolutely! We often work alongside internal marketing teams, VAs, or customer support staff. Clear communication and defined roles help everything run smoothly, and we are happy to align with your current systems.

  • We respond calmly, professionally, and in alignment with your brand voice. If a situation is sensitive or emotionally charged, we flag it for you and can help guide the tone and structure of a response.

    The goal is to protect your brand’s reputation while still treating people with respect.

  • Once we start, we gather platform access, review your brand voice and FAQs, and learn how you currently handle common questions. For higher tiers, we also develop your engagement strategy and Engagement Bible before full engagement begins.

    This setup ensures we represent your brand accurately from the start.

  • If you mainly want to make sure no one is being ignored, Welcome Desk is a great start.

    If you want engagement to feel intentional and relationship driven, Community Builder is usually the right fit.

    If your audience experience directly affects growth and reputation, Brand Advocate offers deeper support.

    If you are unsure, we help you decide during your discovery call! 💛

You don’t have to carry every comment, message, and review on your own.

If you want your audience to feel more supported & your brand to feel more present without being glued to your phone all day, we would love to help!

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